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Healthcare Concierge

Telemedicine, Medical Bill Negotiation, Surgery Saver & More

TELEMEDICINE 24/7/365

  • When was the last time you had a cold or the flu and had to go to the doctor? 
  • How much time and money did that illness cost you?
  • Are you tired of the same old routine spending 2-3 hours going to your primary care physician or to an expensive urgent care facility for treatment?

Our service provides you with 24/7/365 access to a U.S. based, licensed physician, no copays, no backend charges…just a small monthly fee for unlimited usage for your entire household.

 

Let us give you better access and quicker care when you need it most.  Be prepared!  Take advantage of our telemedicine service today!

  • As simple as:
    1. Call a doctor
    2. Get diagnosed
    3. Pick up your prescription and/or over-the-counter medication(s) if necessary (Physicians can prescribe non-narcotic medication when appropriate.)

 

There is never a guarantee that you will be prescribed a prescription by our doctors. It is up to the doctor to recommend the best treatment. Our plan doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by our plan doctors.

View the current list of DEA controlled substances: Click Here

 

COMMON CONDITIONS USED FOR TELEMEDICINE:

  • Allergies
  • Arthritic pain
  • Flu
  • Gastroenteritis
  • Insect bites
  • Minor burns
  • Pink eye
  • Poison ivy
  • Rashes
  • Respiratory infections
  • Sinusitis
  • Sore throat
  • Sprains and strains
  • Urinary tract infection
  • Consulting for international and domestic travel
  • Many other non-emergency medical illnesses

“My primary care doctor said he could squeeze me in 3 days - Telemedicine 24/7/365 had me all taken care in less than 1 hour!”

  

MEDICAL BILL NEGOTIATION SERVICES

Have you ever had $1,000 or more in out of pocket medical bills?  Did you know that there are professionals who can negotiate your medical bills for you?

We know dealing with medical bills is extremely difficult and time consuming. Let us do the work for you!

As a plan member, Medical Bill Negotiation Service is available to you now.  With a simple call, your Patient Care Advocate will get a professional medical bill negotiator assigned to work with you. Your negotiator will call you to discuss your situation, to make recommendations and will work with providers on your behalf, to find solutions for the remaining balance on your medical bills.

Professional negotiators will negotiate bills on your behalf directly with the healthcare provider to reduce or eliminate the balance due. Aggregate medical bills of $1,000 (per incident) or more will be negotiated to save the member first dollar costs.

Our average savings have been:

  • Over $1,800 per case for those with health insurance
  • Over $4,000 per case for individuals with no health insurance coverage
  • Unlimited use

Member Benefits is not insurance and does not provide funds to pay for bills. This is a best-efforts service and results cannot be guaranteed.

“Doris had $30,000 in chemotherapy bills for her cancer.  She and her husband Alan were feeling overwhelmed by the whole ordeal.  Doris was too young to qualify for Medicare; to make matters worse, she and Alan owned some old, rusty equipment that counted as an asset, preventing them from  qualifying for Medicaid.  We helped the hospital understand the reality of their financial situation and the hospital agreed to reduce Doris’ bills by 40%.” 

         Savings: Over $12,000  for the family

 

"Before Chris’s wife Cheryl tragically passed away, she incurred $165,000 in unpaid medical bills. By the time Chris was sent to us, the bills were being handled by an attorney’s office that was threatening to pursue litigation on behalf of the hospital. The family had substantial resources, but felt that the bills were unreasonable. We were able to get the attorney’s office to settle the account for $33,000."

Savings: Over $130,000 for the family

 

YOUR SURGERY COST SAVER AND FACILITY COMPARISON

How important would it be to have complete transparency in your surgical procedures and costs PRIOR to choosing where you will have a non-emergency surgical procedure done?

A Registered Nurse will develop a healthcare facility comparison report for non-emergency surgical procedures. The report will compare pricing, availability and quality metrics for area facilities.

Average savings:

  • 64% price differential among compared facilities
  • Average savings of over $13,000 per case
  • Unlimited use

John owned his own company and medical insurance was unfortunately low on the priority list. When a symptom-free aneurysm burst and caused a stroke, John had to be airlifted to his local acute care hospital where it was decided that he needed more extensive care at a regional center. Four weeks later the total bills – including the flight, two hospitals and rehab – exceeded $46,000. John did not qualify for Medicaid and lacked the funds to pay bills of this size. After much negotiation, we reached a settlement with all of the parties involved, averting financial ruin for John.

Savings: Over $42,000.

 

YOUR HEALTHCARE ADVOCATE

At your service! We will try to accommodate all of your health questions and concerns.

Every member has a dedicated Healthcare Advisor to address day-to-day healthcare related issues. No matter what the healthcare need, an Advisor can support, encourage, and guide the member through the healthcare maze. The Advisor can also help with services such as finding the right dentist or getting the best available price on medications. Our Healthcare Concierge works to help you get the best results possible.

 

 

YOUR CHAPLAINCY SERVICES

Our Chaplains, both male and female, are available to spend time with members on the phone, listening and providing support.  Sustaining, guiding, healing and reconciling, our Chaplains offer personal help just when needed most.

 
 
 

States Available

AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

States Not Available

PR, VI

Services provided in compliance with all current state regulations

Map

Product
$17.95 per Month for Household

To use your Telemedicine service, please dial: (844) 560-7727, prompt 1

To register your household, please click here: www.mybenefitservices.com/members

1.Member Portal: "Log in to your account"
ID: (e-mail address that was used to register your service subscription)
Password: (primary member’s last name)

2.Home Page:  Click on the "View" button under Telemedicine

3.Click on the link to the Telemedicine Portal and activate your membership for your dependents.

Please Note: your Group Number and Member Number is on your digital ID card.

To use any of the other services, please dial: (844) 560-7727, prompt 2

1.Medical Bill Negotiation
2.Surgery Cost Saver
3.Healthcare Advocate
4.Chaplaincy Service

You can also view specific information about your subscription by using your member portal.  You are able to change your billing information, register the entire household and add or cancel services.  Please note that your monthly subscription charge will show on up on your statement as "Concierge Benefit Services".

 

Telemedicine

Telemedicine offers 24/7/365 access to a U.S. based board-certified physicians who can resolve routine medical issues by phone or online.

1-800MD does not replace the primary care physician. 1-800MD does not guarantee that a prescription will be written. 1-800MD operates subject to state regulation and may not be available in certain states. 1-800MD does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. 1-800MD physicians reserve the right to deny care for potential misuse of services.

Patient Advocacy and Medical Bill Negotiation Services

This benefit gives you access to a personal, expert Advisor who will provide you exceptional, timely service. From physician and specialist searches to health insurance policy assistance and health insurance benefit clarification, Concierge Benefit Services helps our members become a more empowered healthcare consumer. Your navigation services include, but are not limited to:

  • Physician / Specialist / Facility Searches
  • Health Cost Estimates
  • Prescription Cost Search
  • Navigating the Patient Protection and Affordable Care Act for individuals and small businesses
  • Medicare / Medicaid Questions and Appeals
  • Alternative Treatment Identification
  • Elder Care Solutions
  • Appointment Scheduling
  • Medical Records Transfer
  • Health Insurance Policy Assistance and Health Insurance Benefit Clarification
  • Research Protocol and Treatment Identification
  • And more…

Medical care is not only confusing and time consuming, but it is often very expensive. Our Advisors know the impact of out-of-pocket costs on medical bills. We have unparalleled results in negotiating discounts with healthcare providers.  As long as your medical bill out of pocket expenses total $1,000.00 or greater, our Advisors will go to work for you to negotiate your medical bills. To speak with a Patient Advocate about healthcare navigation or if you have medical bills for us to begin negotiation on, please call: 1-844-560-7727 (Option #1, Option #2).

Surgery Cost Saver

One of Concierge Benefit Service’s specialized R.N. Advisors will provide you with a cost, quality and availability comparison of healthcare facilities in your geographic area, for up to five facilities. This benefit is specifically designed for non-emergency surgical procedures. To speak with a Patient Advocate about the Surgery Cost Saver benefit, please call: 1-844-560-7727 (Option #1, Option #2).

Chaplaincy Service

Our on-staff Chaplains, both male and female, are available to spend time with members on the phone, listening and offering support. Sustaining, guiding, healing and reconciling, they offer personal help just when needed most. To speak with a Chaplain, please call: 1-844-560-7727 (Option #1, Option #2).

Healthcare Concierge is not insurance and does not provide funds to pay for bills. This is a best-efforts service and results cannot be guaranteed.

 

Standard 1-5 business days $7.95
Two Day 2 business days $15
Next Day 1 business day $30
* Free on orders of $50 or more